Under a CHSP grant funding agreement, a Wellness and Reablement Report must be submitted by providers.
The Australian Government Department of Health first created the report in late 2018. In essence, the report aims to identify an organisation’s progress towards implementing Wellness and Reablement.
The report also assists the Department and providers to identify areas that require focus and/or support. Equally, it helps identify national resource gaps or potential strategies that could drive continuous improvement.
The most recent wellness and reablement report, was undertaken in 2020 with the aim of building understanding and identifying areas that the Department and CHSP providers can focus on to further embed wellness and reablement practices.
The Department stated in the CHSP Program Manual 2020-22 (2.5.3) that they will also conduct an annual desktop review of wellness and reablement practices across a sample of CHSP service providers. This will examine service information in My Aged Care, related client support plans and data in the DSS Data Exchange.
The annual review will examine a random sample of up to ten per cent of CHSP providers nationally per annum. Depending on outcomes of this process, the Department may contact individual service providers to discuss their service delivery patterns. Service providers will also be required to comply with any reasonable requests for additional data arising from the review process.
This review will provide a detailed understanding of the support and care planning process for service providers and clients. Effectiveness of support services in assisting clients to meet their goals can also be reviewed.
The reporting template is forwarded to providers every year, with minor changes anticipated this year. It is in a survey format, regarding clients who have received support within the year.
Preparing an appropriate response requires providers to collect both quantitative and qualitative information. This should include examples of how the Wellness and Reablement support was provided and the outcomes for the client.
The reporting template seeks information relating to:
- Proportion of your clients, their age and cognition
- How staff deliver client preferences, build on client’s capacity /strengths and encourage self-sufficiency
- Whether your organisation accepts short term referrals
- What proportion of services were short term, episodic or reduced over time
- Proportion of clients who participated in tasks alongside staff with two examples for each service type
- Proportion of clients who developed new skills/capabilities or social connections with two examples for each service type
- What proportion of clients regained (even in part) physical or cognitive capabilities with two examples
- For each service type delivered, what proportion of clients learned to adapt to a functional disability
- Challenges and barriers to implementing a Reablement approach and how your organisation responds when unable to meet a client’s need.
Undoubtedly, being able to respond to this report with confidence requires planning. Planning ensures relevant information is collected and documented in the organisation’s client management system. Many systems have the capability to flag and report this information to utilise in surveys.
All support staff need to be aware of the importance of regularly updating client progress and documents. Recording examples is not only crucial for reporting, but also for celebrating client achievements with their families.
Wellness and Reablement Report Outcomes 2018
In any case, reading previous reports can help you gain an understanding of the history, outcomes and learnings to date.
The outcomes report from the 2018 survey is available via the link below. 2019 and 2020 are not yet available.
In the 2018 survey, providers noted that some information is not currently collected and maintained as data. With this in mind, the Department asks that providers make estimates and consider how they can capture more accurate information in the future.
To review and download this report, click here.
There were many interesting points from the 2018 Report, particularly whether organisations:
- Understand these approaches
- Use them in their day-to-day work
- Promote these approaches
- Train staff in using these approaches
This document illustrates some of the service delivery examples included in the report. Click here to open and download the PDF.
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