For providers who are committed to creating opportunities for the people they support to achieve their optimum level of independence, their aim is to embed wellness and reablement approach across the whole of the organisation. This requires elements of the approach to permeate every component of the organisations’ business and care models.   

Many providers can evidence a commitment to embed wellness and reablement into service delivery. Continuous improvement plans are filled with strategies to educate staff to enhance their clients’ abilities or provide opportunities for clients to have a voice in how and when their care is provided. While these are important for the successful provision of support that promotes independence, unless there is an alignment between both the care and business models, the vision of embedding wellness and reablement will not be realised.

Below, we have put together some of the elements which need to be considered in both business and care models when implementing wellness and reablement within an organisation. Many of these considerations are interrelated, but if implemented in isolation even with the best of intentions, will not provide the best practice outcomes for older people who wish to stay in their homes for longer.

Elements to consider for both business and care models

1. Promote independence

Promoting independence across the breadth of an organisation requires an understanding by all involved in the ageing process. Understanding how to expand healthy and functional years in the life span includes all staff and volunteers, as well as clients.

The belief is, that no matter what age or disability the client is living with, there are opportunities for them to improve their ability to complete all or part of their daily tasks and engage independently in social and mentally engaging activities of their choice.

Factors to consider:

Promote independence bullet points

2. Individual support planning and goal setting

A support plan is the communication tool between the client/family and staff to provide guidance on how they will work together in the pursuit of the client’s goal/s.

Plans build on the information collected by assessors and identify the steps and the roles each person plays. Support plans also provide a record of the progress a client makes, and solutions identified when challenges arise.

Support worker and client reviewing support plan

Factors to consider:

Individual support planning bullet points

3. Service delivery that enables active engagement

Although ‘doing with, not for’ has become the catch cry in aged care as the way in which we work with clients, for frontline staff, the ability to put this into practice can come with challenges.

Without all involved, including clients and families, understanding this approach and the reasons for its implementation, staff who see their role as ‘caring through doing’ for older people, may revert back to doing just that – instead of providing the opportunity for the client to practice or complete tasks themselves when they are able.

Senior ladies together in the home

Factors to consider:

Service delivery bullet points

4. Support positive risk-taking to maximise independence

The dignity of risk is about the right of the individual to make their own decisions about their care services as well as the right to take risks. Positive risk-taking has many benefits and depending on the situation it can improve autonomy, social interactions, health, independence, self-determination, and feeling of greater self-worth.

elderly lady walking with stick

Factors to consider:

Support positive risk-taking bullet points

5. ‘Outcome focused’ to appropriately minimise the ongoing support required

Measuring client outcomes or the impact which support being provided has on a person’s independence and quality of life is essential for an organisation, when measuring the success of embedding wellness and reablement into their service delivery. Both quantitative (outputs reported via Data Exchange) and qualitative (information gained from the client, observations recorded through updates of support plans and client notes) can be used to track a client’s progress and the impact support may have on their level of independence.

Factors to consider:

Outcome focused Bullet points

Benefits for many

The many benefits of embedding wellness and reablement approaches into service delivery are well documented. They apply to all stakeholders including clients, families, staff, organisations, and the financial savings for the aged care budget. The most outstanding of benefits is for the client when their reliance on support is decreased. This sees the ripple effect of increased confidence in one area, which often enhances confidence in others, leading to a greater quality of life. 

Support worker explaining support plan

There are also many documented benefits for staff – one being, greater job satisfaction through actively supporting a client to achieve their goals, and better utilisation of their skills. For organisations, this means a broadening of their client base where a greater number of clients can be supported and experiencing repeat business from satisfied clients who received support focused on achieving their goals.

For organisations committed to realising a vision of wellness and reablement being the core to their service delivery, reviewing and alignment of their care and business models requires close examination. Seeing the alignment through the lens of increased costs only will create barriers and prevent successful implementation. Commitment at the outset and an ability to work through all components of the models identifying compromises, where required, that deliver the best possible outcomes for older people will have a positive impact across the organisation and beyond.    


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Check out our article on Preparing for your next Wellness and Reablement report here to learn what, as a CHSP provider you should consider in preparation for your yearly Wellness and Reablement Report.   

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Resources for Homecare Providers

Here are some useful resources to help your organisation deliver Wellness and Reablement.
  • Planning for the delivery of Wellness and reablement within an organisation
    Where are you on Wellness and Reablement delivery?
    The maturity of Wellness and Reablement approaches varies between providers. Consumers, assessors, and providers are all at different stages of their journey. See what our guide says about the actions at each level.
  • Support worker writing a report
    Preparing your annual wellness and reablement report
    Compiling your annual wellness and reablement report requires preparation and ensuring you have collected the right data.
  • Group discussing Wellness and reablement implementation
    It’s time to get serious about goal setting
    For those accessing aged care supports, setting goals and planning towards achieving them provides the person a voice, making them and what they wish to achieve the focal point of the support being provided.
  • A group of seniors practicing healthy ageing
    Rethinking Group Social Support
    Many of the individuals who join group social activities within CHSP social centres have previously created and belonged to a ‘social life‘ of their choice which may have been comprised of a social network of one other person or have been a network of many.
  • group social support playing bowls
    Group Social Support – It starts with a conversation
    Initial conversations undertaken with clients need to explore how they previously socialised, what prevents them from returning to previous activities, how long has it been, and how do they envisage their social network to look in the future.
  • Guide to writing support plans
    A support plan provides guidance to clients and support staff so they can work together to achieve the clients’ goals.
  • Assistive technology clothing assistance
    Assistive Technology Essentials (Part one)
    The aim of this guide is to build awareness and knowledge amongst Commonwealth Home Support Programme
    (CHSP) service providers and the broader aged care sector of the benefits of Assistive Technology (AT) and the role it plays as part of a wellness and reablement service delivery approach with improved outcomes for older people.
  • Elderly lady getting out of a car
    Assistive Technology Essentials (Part two)
    Assistive Technology Essentials Part 2 is a guide for consumers, families, practitioners and the home support sector who support them. Based on the best available evidence and extensive practice knowledge, this resource is a valuable knowledge translation tool in the rapidly evolving landscape of assistive technology.
  • Elderly lady smiling in flowers
    KeepAble resources to download
    This page provides links to all our resources for download on one page. We do suggest reading the supporting articles however to gain a true understanding of the accompanying resource.
  • Using AT knife to help cut vegetables
    Support workers guide to equipment (Assistive Technology)
    Learn how low-level assistive technology can help maximise independence, especially for home care clients.
  • CHSP at clients home working through the support plan
    Measuring client outcomes
    At the very core of embedding a culture of wellness and reablement is a shift for organisations in how they measure success. 
  • Assessment meeting for a client
    Essential steps for successful coaching
    We review some steps so you can provide an effective coaching session to support workers within your organisation.
  • Making Choices finding solutions brochure cover
    Making choices, finding solutions
    This guide has been developed so people can make informed decisions when choosing assistive technology and home modification solutions.

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